Archive for July, 2008

Recession? Speak Loudly and Carry a Big PR Budget

Thursday, July 31st, 2008
Unless you’ve been hiding under a rock, you may have heard some whispers about an impending – some say active – economic recession. Foreign countries watch as the U.S. struggles to recapture its strength in the marketplace, while business leaders here in the States watch every dollar that goes in and out of their tightened purse-belts. And what’s the one variable expense so many businesses find it so easy to cut out? Public relations and marketing.

What’s scary about the decision to red-line these budgets is that by doing so, organizations run the risk of becoming forgotten by, even obsolete to media, clients, shareholders, analysts and future business prospects. Now more than ever, stakeholders want to know what’s going on – and it’s now that businesses need to increase the lines of communication and boost confidence that they’re weathering the storm with confidence and strategy. By keeping quiet and avoiding the radar of media and clients, notions of uncertainty and fear of the unknown bubble up. Rather than let these audiences wonder, keep them informed and encourage open communication.

Though this author’s clearly biased, others also agree that while ad campaigns can often prove costly, PR is one of the most valuable ways to keep in front of your clients and prospects in a smart way. Speak to the market, keep us in the loop on successes and failures – and what you’re doing to remedy failures.

Timing and Perception are Everything

Monday, July 28th, 2008
Nearly three years after Hurricane Katrina ripped through New Orleans, the city is picking itself up. One dish of gumbo ya ya at a time.

The Superdome is no longer a scene of disgust and disgrace.

Residents no longer cry out for help from scorching rooftops. And homeowners no longer post signs warning, “We shoot looters.”

The Times-Picayune’s t-shirts, “We publish come hell and high water,” are now relics, reminding themselves and the world of their bravery.


For the record, New Orleans is not out of the dark. Unemployment, rampant racism and brain-drain (an alarming percentage of young, educated New Orleanans have moved out) are wreaking a second kind of havoc. Lack of childcare, soaring rents and a public transportation system that is operating at one-fifth of capacity compared to pre-Katrina remain other problems.


But, New Orleans could not go on forever as a distraught, destroyed and down-and-out city. Its joi d’vive fought back against the despair caused by one of the nation’s most catastrophic natural events.

How can we track the progress? Certainly, census data outlook is bleak. I recommend a far different route. Throughout the storm, and in the three years after, The Times-Picayune served as a barometer of progress. By now, their tireless dedication to New Orleans and to the journalism profession is well known. But just last week, the newspaper showed us the next step in repairing New Orleans.Brett Anderson and his five, red creole beans returned. Translation for outsiders: The restaurant reviews returned. First up: Mr. B’s.

For three years, Brett Anderson, the paper’s reviewer, wrote instead about how the restaurant industry was recovering. Last Friday, Brett returned to sampling the best of New Orleans fork and knife in hand. But, how did The Times-Picayune know now was the time? Did it take a city-wide poll and ask for permission or host a town hall meeting?

Timing and perception are everything. In November 2006, a writer from GQ came to review restaurants. His review and his character alike were ridiculed. It’s not hard to imagine why. He wrote, “I do admire much about the restaurants, even if their desserts survived Katrina because they were too heavy to float away.”

Timing and perception are everything. In November 2006, a writer from GQ came to review restaurants. His review and his character alike were ridiculed. It’s not hard to imagine why. He wrote, “I do admire much about the restaurants, even if their desserts survived Katrina because they were too heavy to float away.”

New Orleans was not ready for that.

Now, a local writer, an established city restaurant and a strong review (devoid of Katrina jokes), show the city and the country that New Orleans will move on, even if it doesn’t ever fully recover.
The PR lesson (ironically, from the newspaper industry)? Timing and perception are everything.

Would you knowingly hire a stalker?

Wednesday, July 23rd, 2008

Allegedly, reportedly, maybe, coulda, mighta…but since Michael A. Schwartz, counsel to former Philadelphia’s CBS3 anchor Larry Mendte, has stated that his client is expected to plead guilty to federal felony charges for privacy invasion, let’s just say that Mendte did in fact spy on his former co-anchor, Alycia Lane.

And let’s just also say that Larry Mendte is a stalker.

The Philadelphia Inquirer reports that Mendte hacked into Lane’s email, “537 times in 146 days, checking in 10 or more times” on days when he oft indulged his aggressive desire to harm Lane. And these are just the times that the FBI can count. Reports indicate that this obsessive charade of smiling at Lane on camera while electronically stabbing her in the back went on for nearly two years, beginning with Mendte’s discovery that Lane was about to sign a contract worth more than his own.

Had his own carelessness (and sign of his sense of invincibility?) not exposed his secret—a co-worker noticed Lane’s Yahoo email account was open on a computer screen, weeks after she’d been let go by CBS3—what was to have been the natural conclusion of Mendte’s mental game?

His obsessive treachery had already factored largely into Lane losing her job, in damaging her reputation and employability, and in turning her into the high profile target of jokes. But he kept on spying. He kept on feeding the media tidbits about the fallen Philly star, months after she’d already been fired because, as the station put it, she’d “become the news” and so she could no longer report on it. (Question for Philadelphia Daily News gossip columnist Dan Gross, and the New York Posts’s Page Six: what did they know about the root of their source’s (alleged to be Mendte) info, and when did they know it?)

According to the Inquirer, US Attorney Laurie Magid considers Mendte’s snooping: “an attempt to undermine his former colleague’s ongoing legal cases.”

But, beyond the legal view, what Mendte did was harass and mentally torture Lane. How could she not have become paranoid that every move she made—and worse, every email conversation she had with her lawyers—wouldn’t end up in the news? How could she not have begun to wonder whether she was going crazy and that someone was out to get her?

That’s sick. Did Mendte plan to stop?

No one is all good or all bad. Philly.com offers a profile of Mendte that notes his many good works for charity, citing praise from the beneficiaries of his efforts. But people often do the right things for the wrong reasons. It’s always a fair question to ask what the real agenda might be for making a public show of beneficence. In this case, it’s more compelling to ask if Mendte’s good works were part of a campaign to engineer a perception of himself as the hero, more than it was about being purely altruistic.

Having been fired from CBS3 in June, Stu Bykovsy jokes in the Philadelphia Daily News that Mendte might land on his feet at Philly’s Fox29, co-anchoring with his wife and current Fox host Dawn Stensland. But if sanity has a place in broadcast news (does it?), Mendte should be finished in Philly.

That’s because while Schwartz claims that Mendte is cooperating with the Feds, and “will accept full responsibility for his actions,” his client has demonstrated not just a systematic pattern of utter disregard for the law, but a taste for stalking. If you’re the next news director Mendte asks for a job, do you want to chance he’ll indulge it again?

Death Becomes You

Tuesday, July 22nd, 2008

Joker

The media is abuzz with Batman. While the comic book blockbuster broke box office records by raking in more than $155 million in its first weekend, the even bigger talk is Heath Ledger’s chilling portrayal of the Joker. The actor, who died in January just before the film wrapped, is being touted by many for a posthumous Oscar nod. Some experts are saying he could be the first to win one since Peter Finch won for “Network” more than two decades ago.

The question here is whether Ledger’s performance was that good or if the media and fans are just being swayed by nostalgia and what would make a great story. We know that Americans love their tragic heroes. Whether it’s James Dean, Marilyn Monroe, Kurt Cobain or even JFK for that matter; it’s difficult to distinguish how great their achievements were, from how much they have been embellished or glamorized in the wake of their untimely deaths. For some, it seems that the untimely death was the biggest achievement.

So was Ledger’s performance the greatest of the year and the capper to a career cut short; or was it a very good job being viewed through the media’s rose colored glasses? Does it really matter? The media has something to write about, the public has something to debate and Warner Brothers is jokering all the way to bank.

Perception Don’t Pay the Bill

Monday, July 21st, 2008

Lease Payment on Car You’ll Never Own: $ 485/mo
Wardrobe Bought with Store Credit Cards: $ 2,000
Mortgage on Condo in City You Can’t Afford: $ 250,000
Putting Yourself on a Path to Bankruptcy
in less than 3 years? Priceless.


Okay, so the “Priceless” device is a little contrived and a lot clichéd, but it’s one that could headline any of the countless sob stories about foreclosures and bankruptcies on Main Street, Anytown, USA, in the media every day.
While there are so many factors that caused the collapse of consumer credit, all changes in behavior start with a change in mindset. Consumers had to start thinking it was okay to spend away, and campaigns like Mastercard’s “Priceless” campaign helped do just that. The campaign doesn’t just encourage foolish spending behavior, it actually tells consumers to use the card for things they can’t afford — “There are some things money can’t buy. For everything else, there’s MasterCard.”

According to the Federal Reserve Board, we Americans carry $2.56 trillion in consumer debt — a number that’s up roughly 22 percent since 2000. Another startling increase is 15 percent rise in the average household’s credit card debt in the past eight years to $8,565. Although retail spending has dipped amid doomsday press coverage, many credit card companies still promote the Era of Remorseless Spending through slogans and images that combat logic and say it’s cool to spend what you don’t have. But is the tide changing?

Perhaps fearing backlash from the blame credit card companies have gotten for their rising interest rates’ contribution to the credit crisis, Citicard, whose slogan was once “Live Richly,” attempted a somewhat more reassuring position to entice consumers last year. The company’s “A deal is a deal” slogan came with a guarantee that it wouldn’t raise interest rates “at any time for any reason.” Corporate struggles, however, have forced the company to reconsider its guarantee.

Visa, which has built its brand on its position of widespread acceptance, opts for a more subtle slogan “Visa – it’s everywhere you want to be.” It too, has evolved its message from one more focused on possessions than lifestyle – the company’s slogan used to be “Could be cheap. Could be expensive. Visa. All you need.”

There’s also a formal movement to change American thinking spearheaded by the Institute for American Values and called the “Initiative for a New Thrift.” The initiative consists of research, a commission and a formal denouncement of credit card slogans, among other elements.